BOOKING / CANCELLATION / REFUND / DAMAGES  POLICY:

GENERAL ADMISSION/STANDARD (1 hour) CLIMBING BOOKINGS:

At Clip 'n Climb Edmonton, a standard (1 hour) booking can be rescheduled or cancelled (with refund) if sufficient notice is given. Should you need to cancel or reschedule your booking for whatever reason, we will require a minimum of 48 hour notice prior to your booked time. If less than 48 hours notice is given, we can offer rescheduling only, no refund. Rescheduling is always subject to availability.

To reschedule or cancel, contact Clip 'n Climb Edmonton by email at hello@clipnclimbedmonton.ca or call Reception at 780-450-2277.

Please note there will be NO REFUND for reduced climber numbers upon arrival/on the day.

CORPORATE EVENTS / EXCLUSIVE HIRE / GROUP / PARTY / SCHOOL BOOKINGS:

Party Package bookings require a deposit at the time of booking. Should you need to cancel your booking for whatever reason, we will need a minimum of 7 days notice for you to qualify for a refund. If less than 7 days notice is given, we will retain a $60 cancellation fee. Corporate events/Exclusive-Hire bookings usually have higher than usual contact with administrative staff, so please advise us with as much advance notice if significant changes, rescheduling or cancellation is required. We reserve the right to retain a cancellation fee should cancellation occur within 7 days of the booked event.

To reschedule or cancel, contact Clip 'n Climb Edmonton by email at hello@clipnclimbedmonton.ca or call Reception at 780-450-2277.

Please note there will be NO REFUND for reduced climber numbers upon arrival/on the day.

DAMAGE TO CLIP 'N CLIMB EDMONTON PROPERTY

We reserve the right to charge you a fee for compensation if damage is willfully or unintentionally made by you, your group or a person in your care, whilst inside the Clip 'n Climb Edmonton premises. Clip 'n Climb Edmonton will assess the immediate damage and determine if the repair can be done in-house, or if a 3rd party contractor will be required to return the item or area to an undamaged state, or if a replacement item is needed. You will be informed of this process. Party bookings: All party room tables, cupboards, chairs and walls are assessed and cleaned as soon as a group exits the party room. You assume responsibility for the care of Clip 'n Climb property upon your entry into Clip 'n Climb premises and/or into a party room.